Privacy Policy

This Privacy Policy explains how HopOnFiji ("we", "us", "our") collects, uses, and protects your personal information when you use our website and transport booking services (the "Service"). By using the Service, you agree to the practices described here.

1. Information we collect

We collect information you provide directly and information generated through your use of the Service:

• Account details — name, email address, phone number, and password.
• Booking details — pickup and drop-off locations, trip dates and times, flight numbers (for airport transfers), and vehicle preferences.
• Payment information — processed securely by our payment provider (Stripe). We do not store your full card number on our servers.
• Location data — if you choose to share it, to set your pickup point.
• Technical data — IP address, device and browser information, and usage data for security and service improvement.

2. How we use your information

• To create and manage your account and process your bookings.
• To take payment and issue refunds where applicable.
• To communicate with you about bookings, support requests, and service updates.
• To operate our loyalty/rewards program.
• To detect, prevent, and address fraud, abuse, and security issues.
• To comply with legal obligations.

3. How we share information

We share your information only as needed to provide the Service:

• Drivers — the details necessary to complete your trip (name, pickup/drop-off, contact where required).
• Service providers — payment processing (Stripe), mapping and geolocation, email delivery, and hosting.
• Legal — where required by law, regulation, or valid legal process.

We do not sell your personal information.

4. Payments

Card payments are processed by Stripe. Your card details are handled directly by Stripe under its own security standards and privacy policy. We receive only limited transaction information (such as confirmation of payment and the last digits of the card) necessary to manage your booking.

5. Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember preferences, secure your session, and understand how the Service is used. You can control cookies through your browser settings, though some features may not work without them.

6. Data retention

We keep your information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data (subject to records we are required to keep).

7. Security

We use industry-standard measures to protect your information, including encryption of passwords and secure handling of payments. No method of transmission or storage is completely secure, but we work to protect your data and respond promptly to any incident.

8. Your rights

Depending on your location, you may have rights to access, correct, update, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

9. Children

The Service is not directed to children under the age required to consent to data processing in their country, and we do not knowingly collect their information.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date.

11. Contact us

Questions about this Privacy Policy or your data? Contact us at contact@hoponfiji.com.

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