Terms of Service

These Terms of Service ("Terms") govern your use of the HopOnFiji website and transport booking services (the "Service"). By creating an account or making a booking, you agree to these Terms. Please read them carefully.

1. The Service

HopOnFiji provides an online platform to book transport, including pre-booked airport transfers and everyday rides, connecting passengers with drivers. We facilitate bookings and payments; the transport itself is provided by drivers operating through the platform.

2. Your account

• You must provide accurate information and keep your account details up to date.
• You are responsible for keeping your password secure and for activity under your account.
• You must be old enough to enter a binding contract in your jurisdiction to use the Service.

3. Bookings

• A booking is a request for transport at the time and place you specify.
• Airport transfers may require advance notice; the required lead time is shown at the time of booking.
• You are responsible for providing accurate pickup, drop-off, and (where relevant) flight information.
• We aim to fulfil every confirmed booking but cannot guarantee availability in all circumstances.

4. Fares and payment

• Fares are shown before you confirm a booking and may vary by vehicle type, distance, and time.
• Payment is taken through our payment provider (Stripe) using the method you select.
• Fares are quoted in the currency shown at checkout. Additional charges (e.g. waiting time, tolls) will be disclosed where they apply.

5. Cancellations and refunds

• You may cancel a booking through the Service; cancellation terms and any applicable fees are shown at the time of booking or cancellation.
• Approved refunds are returned to your original payment method.
• We may cancel a booking where required (for example, safety, unavailability, or suspected fraud) and will refund amounts paid for a cancelled booking that is not fulfilled.

6. Loyalty / rewards

Where a rewards program is offered, points are earned and redeemed under the program rules shown in the Service. Points have no cash value except as expressly stated, and we may modify or discontinue the program with notice.

7. Passenger conduct

• Treat drivers, vehicles, and other people with respect.
• Do not use the Service for any unlawful purpose or to transport prohibited items.
• We may suspend or terminate accounts that breach these Terms or misuse the Service.

8. Service availability

We work to keep the Service available and accurate, but we do not guarantee it will be uninterrupted or error-free. Features, coverage areas, and pricing may change.

9. Limitation of liability

To the extent permitted by law, HopOnFiji is not liable for indirect, incidental, or consequential losses arising from your use of the Service. Nothing in these Terms limits rights that cannot be excluded under applicable law.

10. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use of the Service after changes means you accept the updated Terms.

11. Contact us

Questions about these Terms? Contact us at contact@hoponfiji.com.

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